How we handle your information
Version 1.0 · 7 September 2026 · FertProMax Fertility
In short. You give us your details so that we can consider you as a donor or surrogate, or so that you can refer people to us as an agent. We keep them safely, we show them only to the people listed below, and you can ask us to correct or delete them at any time. We never show your medical information to an agent.
Who is responsible for your information
FertProMax Fertility is the data controller. That means we decide what is collected and why, and we are answerable for it under the Nigeria Data Protection Act 2023.
- Address: 16a Oguntona Crescent, Gbagada, Lagos
- Telephone: +234 811 111 4214
- For anything about your information: info@fertpromax.com
We are in the process of appointing an independent Data Protection Officer, as the law requires. Until that is complete, write to the address above and the Managing Director will deal with your request personally. We will publish the officer's name here as soon as they are appointed.
What we collect, and why
If you register as a donor or surrogate
You enter all of this yourself, about yourself:
- Who you are and how to reach you — your name, date of birth, mobile number, WhatsApp number, email if you have one, state, local government area, address, and a photograph. We need these to identify you and to contact you about appointments.
- Proof of identity — your NIN slip, passport, driver's licence or voter's card. We need this to be sure you are who you say you are, and that you are 18 or older. Only clinic staff ever see it.
- Health information you tell us about yourself — blood group, genotype, height, weight, any long-term conditions, medicines, allergies, whether you smoke or drink, and illnesses that run in your family. For surrogates we also ask about past pregnancies, births, caesarean sections and previous surrogacies, and whether your partner knows and agrees.
- Your next of kin — their name, relationship to you and telephone number, in case of an emergency. Please tell them you have given us their number.
We ask for health information so that the clinic can decide, safely, whether donation or surrogacy is right for you. It is a first check only. Any test result or diagnosis stays in the clinic's medical records and is never shown on this portal.
If you register as an agent
Your name, agency name, telephone number, email, CAC registration number, the states you work in, and copies of your CAC certificate and identity document. We check these before you may refer anyone.
What the clinic sends back to this portal
Your clinic reference number, a short description of the stage you have reached, and your upcoming appointments. Nothing else from your medical record is copied here.
Why we are allowed to hold it
- You gave us your consent when you registered, and you may withdraw it at any time.
- We need it to take the steps you asked us to take before any agreement is made.
- For health information, we rely on your explicit consent, and on the fact that it is needed to provide health care under the responsibility of a health professional.
Withdrawing consent does not undo what we did lawfully beforehand, and we may still have to keep some records where the law requires it.
Who can see your information
| Who | What they see |
|---|---|
| FertProMax clinical and back-office staff | Everything you have entered, so that they can screen and care for you |
| An agent who referred you | Your name, one short stage description such as "In treatment", and whether their fee is due. Nothing medical. Not your genotype, not your test results, not your health declaration, not your identity document. Every time an agent opens your row, we record it. |
| Our SMS provider (Termii, Nigeria) | Your mobile number and the text of the message. Our messages never mention anything medical. |
| Our hosting provider (DigitalOcean) | They store the data on our behalf and are not permitted to use it |
We do not sell your information. We do not share it with other clinics unless you ask us to.
About agents
An agent can only enter your name and mobile number. Nothing happens until you sign in yourself and confirm the referral. Until you confirm, the agent sees only that they are waiting for you.
You can end the link with your agent at any time, from your own account, without asking them or us. If anyone pressured you, paid you for your consent, or told you something that turned out not to be true, please tell us. It will not count against you.
Where your information is kept
This portal runs on servers in Frankfurt, Germany, rented from DigitalOcean. That means your information leaves Nigeria. We have satisfied ourselves that it is protected to a standard comparable to Nigerian law, and our Data Protection Officer keeps a record of this transfer. You may ask them for a copy of that record.
How long we keep it
| What | How long |
|---|---|
| An account you started but never completed | 12 months after you last signed in |
| Your record once the clinic has registered you | As long as the law requires clinical records to be kept |
| Your identity document | 24 months after we have checked it |
| A link with an agent that has ended | 24 months |
| Password reset codes | 15 minutes |
Your rights
Under the Nigeria Data Protection Act 2023 you may ask us to:
- show you what we hold about you;
- correct anything that is wrong;
- delete your information, where we are not required to keep it;
- stop or limit what we do with it;
- give you a copy in a form you can take elsewhere;
- stop relying on your consent, from now on.
Write to our Data Protection Officer at info@fertpromax.com. We will answer within 30 days, and it is free.
If you are not satisfied, you may complain to the Nigeria Data Protection Commission at ndpc.gov.ng. You do not need our permission to do so.
How we protect it
- Everything you send travels encrypted between your phone and this site.
- Your password is stored scrambled; nobody at FertProMax can read it.
- Password resets use a six-digit code that expires in 15 minutes and can be used once.
- Your identity document and photograph are not published anywhere on the internet; the system releases them only to signed-in clinic staff.
- Every time an agent views your row, it is recorded.
- We take a backup every night and keep it for 30 days.
No system is perfectly safe. If something happens to your information that puts you at risk, we will tell you and we will tell the Commission.
You must be 18 or older
This portal is not for children. We check your date of birth and your identity document. If we find that someone under 18 has registered, we delete the account.
If this notice changes
We will publish the new version here and, if the change matters to you, tell you by SMS.
Version 1.0 · 7 September 2026